Pi Modules Shop

Terms & Conditions

Returns Policy

Refunds & Exchanges

Further to our Terms and Conditions policy and privacy policy, this returns policy sets out how Pi Modules deals with returns and faulty or damaged items. If you disagree with any part of the terms set out in the privacy policy, the Terms and Conditions or the terms set out our returns policy, please do not use our website.

 

Returns Policy

Returning an item

If you're not happy or unsatisfied with an item you purchased from www.pimodules.com you may return it within 30 days of purchase, and as long as the item has been unused and has the original packaging you can send it back. The goods must be unused, in their original packaging and include all parts, accessories, manuals and tools that came with the product. If you wish to return an item please email support@pimodules.com and mark your subject as ‘Returns: Order No. ****’ (Please enter your order number in place of the *’s) All items being returned are your responsibility until they reach our warehouse. We strongly advise that you send via recorded delivery. Please ensure you package your return to prevent any damage to the items, as any damage caused in transit we cannot be held responsible for. Please also include your name, address, email, contact number and order number when returning your item, therefore we can locate your return and contact you if necessary. If you do not, we cannot guarantee your refund will be processed. *Exclusions Apply.

It can take up to 14 working days for us to receive your return, depending on which postal service you use. Once we receive your goods, we will inspect and process them within 48hrs. Refunds can take up to 3 working days to be processed, and may take up to 14 working days to clear (Usually 24 hours) Once it has been processed you will be emailed. If you have returned an item and have to heard back from us within 14 days please email support@pimodules.com. Return shipping costs must be covered by you, the customer.

If the item is being returned as a result of our error, (damaged, faulty goods, wrong item, size, colour sent etc), we will refund Mail First Class or Standard Parcel postage costs (We will only partially refund postage via express or priority delivery). Please note you will have to provide proof of posting with the postage amount to support@pimodules.com to receive a refund. 

 

Warranty Policy

Pi Modules will replace any items which become defective within a 30 day period from receipt of cleared payment. This policy does not affect your statutory rights.

Pi Modules does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose and alteration of the product.

Pi Modules does not cover general wear on any of the items distributed through the www.pimodules.com website. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.

 

Damaged Products

We ensure that all our products are shipped in adequate packing to ensure they are protected. If you receive an item which you believe is damaged please refuse the item. Please also write on 'DAMAGED' on the drivers documentation. If you receive goods which are damaged you must notify us within 24 hours of delivery and we will endeavour to replace or refund them within a 7 day period.

 

*Exclusions

  • All business to business (B2B)  transactions are excluded from the 30 day cool-off period, and will be subject to a 40% restocking fee if goods are returned.
  • If an item has been customised, for example branded cases, or personalised set up kits, we are unable to accept returns.

Terms & Conditions
General

Purchase Methods: Transactions should be carried out online. In carrying out any such transaction, you are agreeing to purchase the product(s) in your order for the stated price in accordance with these Terms & Conditions.

We reserve the right to discontinue or alter the supply of any product at any time, and to cancel any sale under reasonable conditions, at our sole discretion. In the event of us having to cancel an order, the customer will be refunded the total payment for the product(s) and P&P. This does not affect your statutory rights.

Any group of products paid for by a single payment method on one occasion will be deemed an Order. Each individual order will be dealt with separately.

 

Pricing and Payment

Prices: We cannot accept any responsibility for financial loss arising from exchange rate fluctuation between currencies. Customers domiciled outside the EU should make their own provision for the payment of any import or duty related taxes arising from their order; in such cases, it is advisable to contact your local customs office for accurate and reliable information.

While we maintain the website to ensure provision of information to a high level of accuracy, sometimes pricing errors may occur, particularly where prices alter at short notice due to circumstances beyond our control. In the event of a pricing error occurring with an item in your order, we will attempt to notify you as soon as possible, either by email or by telephone. You will be offered the opportunity to cancel your order or to reconfirm the purchase at the revised price. Where cancellation occurs, the payment for the order will be entirely refunded; if we are unable to reach you by either form of communication, we will consider the order to have been cancelled and will refund you accordingly.

Payment Methods: We accept payment by credit or debit card (as shown on the shopping cart: Visa, Visa Purchasing, Visa Electron, Mastercard, Delta, Solo/Maestro), or Paypal. We cannot process or dispatch your order until the full payment sum has cleared.

Credit and Debit Cards: We currently accept Visa, Visa Purchasing, Visa Electron, Mastercard, Delta, Solo/Maestro as valid forms of payment online. In the majority of circumstances, we aim to debit money from your account within 1 working day of processing your order. Any invoices or other financial correspondence relating to your order will be sent to your billing address if the recipient at the delivery address is not the named cardholder.

Transaction Security: All payments through our website are made via Paypal. In some cases, your credit card company may decide to perform an independent check to verify your identity in order to help combat fraud.

 

Supply & Delivery

Availability of Goods: Our website is regularly maintained and updated to the best of our ability to ensure the provision of accurate information. Nevertheless, we cannot always guarantee continued availability of all our items and occasionally a product may become unobtainable owing to circumstances beyond our control. In such situations, we will notify you as soon as possible and you will be given the opportunity to review your order and, if you choose to cancel the sale, to receive a refund for the item in question.

 

Offers

All special offers are subject to availability and are offered on a while-stocks-last basis. In the event of the offer stocks having been sold already, we will notify you as soon as possible and refund you the value of the purchase for that item.

On discounted products offers which offer free products or products at a reduced rate will not be available with the discounted product unless otherwise stated at the time of ordering.

 

Delivery Times & Processing Period

We will endeavour to process and dispatch your order as soon as possible and certainly within 28 days. Orders designated ‘Pre-Orders’ are subject to delays and may be dispatched up to 60 days from the receipt of payment. We cannot process or dispatch your goods until we have received notification of payment having cleared. Generally you should allow 2 - 3 working days from dispatch for delivery EU. Delivery to the rest of the World will usually take place within 5 - 15 working days. While we aim to provide a good forecast of delivery date, it should be remembered that these are estimates and we cannot be held liable for any loss arising from a late delivery. Items in the same order will be dispatched together once all the products in question are in stock: individual items within an order cannot be dispatched separately.

We cannot guarantee delivery in the periods specified. However, if the order remains undelivered for a period of 15 working days following the date of dispatch, we will either process a refund of the order or alternatively dispatch the order again after customer request. Please note, there are exclusions from this 15 working day period as follows:

Russia - Due to complex customs import procedures, delays are very likely in this region. Orders shipped via Hellenic Post are subject to a delivery period of up to 20 working days. We can only raise a lost claim after this time period has expired.

Brazil - Due to complex customs import procedures, delays are very likely in this region. Orders shipped via Hellenic Post are subject to a delivery period of up to 20 working days. We can only raise a lost claim after this time period has expired.

 

Health & Safety

All products should be used in accordance with manufacturing guidelines and you are advised to read carefully all literature that accompanies your purchase(s) and use each product only for the purpose intended by the manufacturer. Pi Modules accepts no responsibility for any death or injury to any person(s), or damage to property, arising from use or misuse of products purchased from the site. In the event of doubt as to correct usage, you are advised to contact the manufacturer directly with any queries before using the product(s). This does not affect your statutory rights.

 

Intellectual Property & Copyright

We retain copyright on the website and all its contents, including text, images, software, website and pages, all of which are owned by - or licensed to – Pi Modules. Users of the website are in no way granted any right or interest in the content or the intellectual property rights, nor the right to reproduce, use, copy or change any of the contents in any form (written, electronic or otherwise) without our express consent.

Use of this website is granted for non-commercial purposes only, of a private or personal nature. You are permitted to view, copy or print portions of the text or images solely for the purpose of placing orders with Pi Modules; you are not licensed to use these materials for any other purpose, unless that information is referenced to www.pimodules.com

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